1. Registration
The Pet 24 service consists of two parts, Registration and the Lost and Found Service. Firstly, you must ensure that your details and the details of your pet are registered with Pet 24. Once you have done so, you may place your Pet 24 tag on your pet’s collar. Your registration includes 28 days’ use of our lost and found service.
2. Lost and Found Service
A person finding your pet can call us 24 hours a day using the number on your tag. We will attempt to contact you using the contact details you have provided us. We aim to help you to be re-united with your pet as quickly as possible. After the initial 28 days, our lost and found service is provided free of charge whilst you remain on our register.
3. Registration Period
The normal period of time that your details would be kept on our register is one year. You may extend this period for a further year by making a further payment to Pet 24. It is the responsibility of the customer to ensure that the correct payment is made to Pet24 at the correct time in order to ensure continuity of registration. Pet 24 will not be responsible for the failure of the registration to be extended due to the payment not being made correctly. Alternatively, you may have obtained a longer period of registration by arrangement with your retailer.
4. Standing Order
Standing order payments should be made to Pet 24, sort code 20-20-65, bank account number 50963275. It is very important that you provide a reference number for the standing order which is the unique serial number on your tag.
5. Refunds
To obtain a refund for your initial registration charge for the Pet 24 service, you must return your pet tag to the retailer within 28 days of purchase. For tags returned within 28 days of purchase, you are entitled to a 100% refund. For tags returned after 28 days of purchase, you will not be entitled to a refund.
To obtain a refund for the extension of your registration period for the Pet 24 service, you must return your pet tag to Pet24 within 14 days of purchase of the extended period of registration and request the refund in writing. For tags returned within 14 days of purchase of extended registration, you are entitled to a 100% refund of the payment for extended registration. For tags returned after 14 days of purchase of the extended registration, you will not be entitled to a refund.
6. Replacement Tags
You may request a replacement tag from Pet 24 if you lose your original tag, or it becomes unusable for any reason. Pet 24 will supply a replacement tag and make a charge for the tag, administration, post and packaging.
7. How to register
You may register your Pet 24 tag in a number of different ways. Online – you can visit our website at any time and register all your details free of charge. By post – you can send us your registration form and we will enter your details free of charge. By telephone – you can call us to register your details. This call is charged at a premium rate and the call normally lasts approximately three minutes.
8. How to update your information
You may update details of you or your pet in two different ways. Online; you can visit our website at any time and update your details free of charge. A friend or relative can do this for you if you give them permission to do so. By telephone; you can call us to update your details. This call is charged at a premium rate and calls normally last no more than one minute.
9. Your Privacy
Pet 24 is dedicated to protecting your privacy and insuring your personal information is kept confidential and secure. In the course of providing our service, it is necessary to collect, record, store, process, transmit and otherwise handle your personal information. We take privacy responsibilities seriously and seek to use secure and appropriate methods for the handling of your personal information in accordance to the Data Protection Act. By registering as a user with Pet 24 you authorise and agree to the collection, storage and use of your personal information as required for the provision of our services.
While the personal information we collect may come directly from you, by registering with our service, you authorise Pet 24 to collect your information through our affiliates or other third parties. Your decision to withhold information may limit or affect the quality of service that we can provide to you.
We will not sell or otherwise provide client lists or personal information to others for direct marketing purposes. We would only pass on your details to an authority if required to do so by law. In providing us with your personal information, you give us permission to disclose it to veterinarians, animal shelters and other emergency services personnel who may be directly involved in the care of your pet.
10. Charges
Pet 24 reserves the right to vary its charges from time to time. The charges below are effective from 1st January 2008 and remain in force until an update is posted on our website at www.pet24.org.uk.
Initial one year registration with Pet 24 per pet £20.00
One year extension of registration period per pet £10.00
Replacement Pet 24 tag £ 7.00
Initial registration by post FREE
Online initial registration FREE
Online information updates FREE
Premium rate telephone charge for initial registration:
£1.00 per minute
Premium rate telephone charge for information updates:
£1.00 per minute
(network charges apply)