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If you have already registered with us, you can sign in to:

  • Change Password
  • View and Edit Your Details
  • Register Additional Pets
  • Replace a Tag
  • Renew Membership
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Frequently Asked Questions



Does Pet 24 comply with the law?
Yes, it does! The Control of Dogs Order 1992 was originally drafted in 1930 and states that any dog must wear a collar with the name and address of the owner engraved or written on it, or engraved on a tag.

Since that time, several organisations have harnessed new technology to provide a better service, and there are now over 1 million dogs in the UK wearing a tag without the address actually written on it.

No owners have fallen foul of the law and the police have acknowledged that services such as Pet 24 are a step forward in the task of getting stray pets back to their owners. Also, your personal details are stored safely rather than being on display, so your security is never compromised.


My pet has a microchip, do I need Pet 24?
Did you know that 9 out of 10 straying pets are found by a member of the public? The thing to remember is that the finder is unlikely to have a scanner and may not know where to find one. The dog warden or local vets may have one, but they may be hard to locate, or they may be closed.

Your pet is very likely to be scanned eventually, but this process may take a lot of time and cause unnecessary stress to you and your pet. The good news is that the finder will almost always find it easier to contact Pet 24.


How can I update my details?
The easiest, quickest and cheapest way to update your details is to visit our website at www.pet24.org.uk. You can log in using your email address and password. Once you have done this, you can view your personal details and update any of the information or add new telephone numbers as often as you wish without any charge. If you do not have access to the internet yourself, you can give permission for a friend or relative to update your details on your behalf.

You can also call Pet 24 on 0333 088 2424 to update your details by speaking to one of our staff.


How do I register a second tag?
Simply log in to your account and click the option to register an additional tag.


How often can I update my details?
You can update your details online as often as you wish without any charge. It is a very good idea to add temporary contact details if you are on holiday with your pet or if your pet is staying somewhere else while you are away.


Should I call Pet 24 if my pet goes missing?
There is no need to call Pet 24 if your pet should go missing. You may wish to go online or call us to check that we have the most up to date information on how to contact you. Other than this, just make sure that we can reach you on one of your numbers when your pet has been found.


What should I do if my pet’s tag has been lost or damaged?
Just click here and order a replacement tag online for only £6.00! Alternatively you can post us a cheque (payable to Pet 24) and we will send you a new tag within 5 working days.

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