If you have a question, or want to speak to us, our customer support team is available Mon to Fri, 9 am to 5 pm.
Frequently Asked Questions
The cost of the Pet 24 service for a new pet is £25 for the first year including the unique engraved tag that we make for you. The cost to renew the service is £20 for 1 year or £50 for 5 years. The cost of an extra tag is £6 including engraving, post and packaging.
Did you know that 9 out of 10 straying pets are found by a member of the public? The finder will not have a scanner and may not know where to find one. The dog warden or local vet may have a scanner, but the finder will need to locate them and be able to take your pet there. Of course, they may also be closed. Your pet is very likely to be scanned eventually, but this process may take a lot of time and cause unnecessary stress to you and your pet. The good news is that it will always be easier and quicker for the finder to contact Pet 24, and you and your pet will be reunited far sooner.
A person who finds your straying pet will be able to call the Pet 24 emergency number on the front of the tag, 24 hours a day. We will respond immediately and help the finder. If we make immediate contact with you we will arrange for the safe return of your pet. If we can’t, we will ensure that your pet is cared for until we are able to reach you. The finder may also be able to contact you directly if your tag has been engraved by us with your phone number. If your pet is injured, we will arrange for immediate emergency veterinary treatment and pick up the bill, up to £1000. We have a network of over 5,000 vets and animal rescue centres throughout the UK with whom we work to ensure that your pet is cared for.
Yes, it does. The Control of Dogs Order 1992 states that any dog must wear a collar with the name and address of the owner engraved on the tag. If you order a Pet 24 tag for your dog, you can ask us to engrave your contact details on it so that the Pet 24 tag is 100% legal and is the only tag your dog will need to wear. Although not a legal requirement for cats, we can engrave your contact details on your Pet 24 cat tag as well as displaying our own 24 hour emergency number so that you have double protection.