Frequently Asked Questions

Did you know that 9 out of 10 straying pets are found by a member of the public? The finder will not have a scanner and may not know where to find one. The dog warden or local vet may have a scanner, but the finder will need to locate them and be able to take your pet there. Of course, they may also be closed. Your pet is very likely to be scanned eventually, but this process may take a lot of time and cause unnecessary stress to you and your pet. The good news is that it will always be easier and quicker for the finder to contact Pet 24, and you and your pet will be reunited far sooner.
A person who finds your straying pet will be able to call the Pet 24 emergency number on the front of the tag, 24 hours a day. We will respond immediately and help the finder. If we make immediate contact with you we will arrange for the safe return of your pet. If we can’t, we will ensure that your pet is cared for until we are able to reach you. The finder may also be able to contact you directly if your tag has been engraved by us with your phone number. If your pet is injured, we will arrange for immediate emergency veterinary treatment and pick up the bill, up to £1000. We have a network of over 5,000 vets and animal rescue centres throughout the UK with whom we work to ensure that your pet is cared for.
Yes, it does. The Control of Dogs Order 1992 states that any dog must wear a collar with the name and address of the owner engraved on the tag. If you order a Pet 24 tag for your dog, you can ask us to engrave your contact details on it so that the Pet 24 tag is 100% legal and is the only tag your dog will need to wear. Although not a legal requirement for cats, we can engrave your contact details on your Pet 24 cat tag as well as displaying our own 24 hour emergency number so that you have double protection.
The cost of the Pet 24 service for a new pet is £25 for the first year including the unique engraved tag that we make for you. The cost to renew the service is £20 for 1 year or £50 for 5 years. The cost of an extra tag is £6 including engraving, post and packaging.
The easiest and quickest way to update your details is to log in above using your email address and password. Once you have done this you can view your personal details, update any of the information or add new telephone numbers as often as you wish, without any charge. If you do not have access to the internet yourself, you can give permission for a friend or relative to update your details on your behalf.
Your tag may have become lost or damaged, or you may wish to order a second tag for your pet. Just log in above to order a new tag. We can either engrave the same details you had on your tag before, or you can change them as you wish. The charge is just £6.00 including postage. We will engrave it and send it to you straight away via Royal Mail.
You can update your details online as often as you wish without any charge. It’s a very good idea to add temporary contact details if you are on holiday with your pet or if your pet is staying somewhere else while you are away. You can also call Pet 24 on 0333 088 2424 to update your details by speaking to one of our team.
There is no need to call Pet 24 if your pet should go missing. You may wish to go online or call us to check that we have the most up to date information on how to contact you. Other than this, just make sure that we can reach you on one of your numbers when your pet has been found.
Yes. Many customers like to have a second tag for their dog as they use one on a lead and another on a harness. You can use two Pet 24 tags at the same time, they will both work. Just log in above to order your extra tag.
Yes, Pet 24 will help reunite you and your pet anywhere in England, Wales, Scotland and Northern Ireland. We have a network of over 5,000 vets and animal rescue centres throughout the UK with whom we work to ensure that your pet is cared for.
Pet 24 is a service, not just a tag. We cover the whole of the UK, 24 hours a day. We can store vital medical information on your pet. The information that is stored can be updated by you at any time. The Pet 24 system can store many different contact numbers for you. Pet 24 guarantees to answer the call from the finder of your pet 24 hours a day. Pet 24 will give the finder support and ensure that your pet receives the care it needs.

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